Return & Refund Policy

Return & Refund Policy

Effective Date: January 2026

At Solar Sentry Pro, customer satisfaction and product reliability are our top priorities. We want you to feel completely confident when securing your home with our solar lighting systems. We offer a transparent, customer-friendly 30-day return policy and a 1-year limited manufacturer warranty.

1. 30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible for a standard return:

  • Items must be in their original, resalable condition.

  • Items must include all original packaging, mounting brackets, screws, remote control, and user manuals.

  • Proof of purchase (such as your Solar Sentry Pro order confirmation email or order number) is required.

2. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items (Our Responsibility):

    If your solar light arrives damaged, defective, or does not match your order, Solar Sentry Pro will cover 100% of the return shipping costs. We will provide a pre-paid return shipping label immediately upon verifying your request.

  • Customer Remorse / Changed Mind (Customer Responsibility):

    If you decide to return the product for personal reasons (e.g., changed your mind, purchased by mistake, or no longer need the item), you will be responsible for the actual return shipping cost back to our California fulfillment center.

3. Restocking Fee

  • Restocking Fee: $0.00 (Zero)

    We do not charge any restocking fees, inspection fees, or administrative penalties for returned items.

4. How to Initiate a Return

  1. Submit Request: Email our support team at solarsentrypro@outlook.com within 30 days of delivery.

    • Subject Line: Return Request - [Your Order Number]

    • Please specify the reason for return and include clear photos or a short video if the product arrived damaged or defective.

  2. Receive Return Authorization: Our customer service team will review your request within 24 business hours and provide you with a Return Merchandise Authorization (RMA) number along with return address instructions.

  3. Ship Item Back: Pack the items securely and ship them using the designated carrier. Please share the return tracking number with us so we can monitor the shipment.

Note: Please do not send your purchase back to the sender address without first contacting us for an RMA number.

5. Refund Processing

  • Inspection: Once your return package is delivered to our Los Angeles facility, our technical team will inspect the item within 2–3 business days.

  • Approval & Credit: Upon inspection approval, your refund will be processed automatically to your original payment method (Credit Card, PayPal, etc.).

  • Timeline: Financial institutions typically take 3–5 business days to post the refund back to your account balance.

6. Order Cancellations

If you wish to cancel an order, please contact us immediately at solarsentrypro@outlook.com.

  • If your order has not yet entered warehouse fulfillment, we will cancel it immediately and issue a 100% full refund.

  • If your order has already been processed or handed over to the carrier, it cannot be canceled in transit. You may return the package once it arrives in accordance with our 30-day return policy.

7. 1-Year Limited Warranty

All Solar Sentry Pro security lights are backed by our 1-Year Limited Manufacturer Warranty against defects in materials and craftsmanship under normal outdoor residential use.

  • Coverage: Includes solar panel defects, internal lithium battery charging failures, motion sensor malfunctions, LED diode failures, and factory hardware defects.

  • Exclusions: Does not cover damage resulting from accidental physical impact, improper installation, unauthorized disassembly, water submersion beyond IP65 ratings, or acts of nature (lightning strikes, severe hurricanes).

  • Warranty Claims: If your unit experiences technical issues within 1 year of purchase, contact us with your order number and video evidence of the issue for a free replacement unit or replacement parts.

8. Contact Our Support Team

  • Brand Name: Solar Sentry Pro

  • Physical Address: 4299 Williams Avenue, Los Angeles, CA 90017, United States

  • Customer Support Phone: +1 (213) 701-3348

  • Customer Support Email: solarsentrypro@outlook.com

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)