Shipping Policy

Shipping Policy

Effective Date: January 2026

At Solar Sentry Pro, we are dedicated to providing fast, reliable, and completely transparent shipping services for all our outdoor solar security lighting solutions. All orders are fulfilled and shipped directly from our warehouses within the United States.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • Daily Order Cut-off Time: 5:00 PM (PST / Pacific Standard Time), Monday through Friday. Orders placed after 5:00 PM PST or over the weekend will begin processing on the following business day.

  • You will receive a shipment notification email with real-time tracking information as soon as your order has dispatched from our warehouse.

2. Shipping Rates & Delivery Estimates

We are pleased to offer Free Standard Shipping on all orders delivered within the contiguous United States, with no minimum purchase required and zero hidden handling fees at checkout.

  • Destination: Contiguous United States (Lower 48 States)

  • Shipping Method: Free Standard Ground Shipping

  • Shipping Cost: $0.00 (FREE on all orders)

  • Estimated Transit Time: 3–5 business days

  • Total Estimated Delivery Time: 4–8 business days (1–3 days processing + 3–5 days transit)

Note: Delivery delays can occasionally occur due to carrier volume surges, severe weather conditions, or holidays. We appreciate your patience during peak periods.

3. Shipping Carriers

To ensure the fastest and safest transit, orders are shipped via established national carriers depending on package weight, dimensions, and your delivery destination:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

  • DHL Express

4. Shipping Scope & Exclusions

  • Supported Regions: We currently ship exclusively to addresses within the 48 contiguous United States and Washington, D.C.

  • Excluded Regions: At this time, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO/DPO military addresses, or international destinations outside the United States.

5. Order Tracking & Shipment Confirmation

Once your package has been picked up by the carrier, you will receive an automatic confirmation email containing your tracking number and a direct tracking link.

Please allow 24–48 hours for the carrier’s system to update the initial tracking status. You can track your shipment anytime via the link provided in your email or by visiting the carrier's official website.

6. Address Changes & Order Modifications

Please review your shipping address carefully before placing your order. If you need to make changes to your delivery address, contact us immediately at solarsentrypro@outlook.com with your Order Number and updated details.

Once an order has been fulfilled and handed over to the carrier, we can no longer modify the destination address.

7. Damages, Lost Packages & Delivery Issues

  • Damaged in Transit: If your package or solar lights arrive visibly damaged, please take clear photos of the packaging and items, and email us within 48 hours of delivery at solarsentrypro@outlook.com. We will arrange an immediate replacement or resolution.

  • Missing or Marked as Delivered: If your tracking status indicates "Delivered" but you have not received your package:

    1. Check your porch, garage, side entrances, and ask neighbors or household members.

    2. Wait 24 hours, as carriers occasionally scan items prematurely.

    3. Contact us at solarsentrypro@outlook.com so we can initiate an official carrier trace.

8. Contact Us

For any questions regarding shipping timelines, order tracking, or delivery inquiries, our customer support team is here to assist:

  • Brand Name: Solar Sentry Pro

  • Physical Address: 4299 Williams Avenue, Los Angeles, CA 90017, United States

  • Customer Support Phone: +1 (213) 701-3348

  • Customer Support Email: solarsentrypro@outlook.com

  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)